If you need support from Yola please contact us via firstname.lastname@example.org or make use of our live chat service! We are working on a new approach to community-based support and during this transition period we are not adding any new threads to this forum. Many thanks to everyone who has participated over the years and we look forward to unveiling a new peer-to-peer support system soon!
if you haven't already been in contact with Yola it probably would be to your advantage to contact them via email. This offers you some privacy and confidentiality when it comes to things like transaction details. Support Contact
I would also check that your account with Yola isn't on an auto renew schedule. This is the default setup when you first subscribe.