Have lost photos on website - needed fixed ASAP

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  • Question
  • Updated 8 years ago
I have lost most of the photos on my website ...I have tried putting them back in but when I save them I just get a clear box with a small red X in the top left corner. I need this sorted As soon as possible. thanks
Photo of Chris Brousseau

Chris Brousseau

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Posted 8 years ago

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Photo of Justine


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Hi Chris,

Could you tell us what happened to cause you to lose your photos? Please also let us know how you are re-adding them (e.g., via the Picture Gallery Widget, through the File Widget, etc) and, if possible, provide a screenshot of the clear box you see.

This will help us test the process on our side.