Having problems changing my details

  • 2
  • Problem
  • Updated 6 years ago
  • Acknowledged
Hi
I am trying to update my details and change my email address & password, having had my old email address hacked. The form won't let me do this and says Could not update your user details and gives me a message reading:
here were some errors, please check the red fields below'

There is no red box in any of the fields. The form also says that my password is wrong yet I logged in on it with no problems. I have logged out and logged in, just to check. Please could someone advise using the phone number provided as I cannot now access my hacked email account.
Thank you
Raffie Jackson
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Nik Jackson

  • 1 Post
  • 0 Reply Likes
  • frustrated & worried

Posted 6 years ago

  • 2
Photo of Stefan

Stefan, Official Rep

  • 4448 Posts
  • 190 Reply Likes
Hello Nik

I'm sorry to hear your story with the hacked e-mail account. Unfortunately we cannot handle login and password related requests on our public forum. Can you please use a different e-mail address and send us your request via our Contact Support Form? Please add you login e-mail address to your Yola account, so that we can find your Yola account in our system. Thanks.