Having trouble with Premium styles in Yola Silver.

  • 1
  • Problem
  • Updated 7 years ago
  • In Progress
Hey Guys,

I'm loving the new features, but a bug seems to have shown its hideous face.

I'm getting asked to update to Yola Silver, but also getting told I have Yola Silver.

Any ideas? I'm really confused.

Thanks,

John M
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John McCarthy

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Posted 8 years ago

  • 1
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Brianna

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Hi John,

Thanks for bringing this up. I want you to know that I am speaking with colleagues in regards to this right now. I will certainly share what I find out once we have investigated a bit.

Thanks for your patience!
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Brianna

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Hi John,

We are experiencing a bug which is affecting a handful of our customers where you are not able to apply your Premium Style to your site.

Our engineers are debugging this issue. In the meantime, you will need to use a style that you have already purchased.

We apologize for the inconvenience and we will update you when this bug has been resolved.

Cheers,
Brianna
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John McCarthy

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Hi Brianna,

I was wondering if the engineers are any closer to resolving this issue?

Thanks,

John
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Emmy

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HI John,
Are you still unable to apply a premium style to site's in your account? This problem should be fixed but if you are still experiencing it we will need to look into it again.

Thanks,
Emmy
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John McCarthy

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Hi Emmy,
I am still having this problem. Sorry for not bringing it back up sooner.

Thanks,
John
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Emmy

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Hey John,
Looking into it again, really sorry about this not being remedied for you. I'll get back to you shortly.

Emmy