How do I cancel my subscription?

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How do i cancel my subscription i deleted the web site so am i all set
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JackC

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Posted 9 years ago

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Nathan, Champion

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Hello Jack. Did you pay for Yola Silver or did you get a free account?

To delete your account, first go to "My Yola" and then click on the little "Profile" link under the big "Account" link.

At the bottom, under "More Options" click on "Delete account" and then confirm that you want to delete it by checking the check mark. Then click "Delete account" and it will say One last chance and then do what it follows.

I hope this helps.

Nathan
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Laura Thomas

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Hi JackC,

Regardless of whether you were using Yola Free or had a paid account, we do not currently do automatic billing for renewals, so there is nothing to cancel. You own your domain or Yola Silver for the duration of your subscription and will not be charged again.

That being said we are we're sorry to see you go. Please let us know if there is anything we can do to improve your experience, we'd love to see you stay with Yola!
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I ❤Gaza

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i try to cancel my yola account but it keeps saying cancel your subscriptions first, its a free yola acount
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Laura Thomas

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What's your website address?
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Kala Russell

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when I try to delete my account it keeps saying please cancel your subscription first
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Laura Thomas

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Hi Kala,

Here are the steps to cancel your subscription. Please let us know if there's anything we can do to assist you before you go!
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Patrick Nugent

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Ya your frigging website keeps billing mer and these is no way to cancel .

message " please cancel your subscription first" with no way to do it .
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Stefan

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Hello Patrick

Please send us your cancellation request via our Contact Support Form in order to connect you with your Yola account.

I'm sorry that the link Laura provided above doesn't seem to work. Here is a working link to our tutorial: Managing your Yola subscriptions.
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Claire Parker

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I really feel the way Yola has set up the renewal procedure and subscription procedure is very confusing and inadequate. So may queries are raised by members on this point. It should be much easier to understand, much easier to cancel subscriptions and also it is very very wrong that we do not have a choice about whether our credit / debit card details are stored on your site. In the UK there are a lot of horror stories where fraud has taken place and card companies have refused to pay back card holders. I personally am very concerned that my card details are stored on your site. It is the ONLY site I have ever purchased from where my card details are stored. For that reason I will not be renewing my subscription next year.
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Monique, VP of Customer Support

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Hi Claire

I am sorry you feel this way. However, we have put a huge amount of effort and thought into our renewal and subscription procedure and have tried to make it as clear as possible. I realize many questions get asked about this and I hope that as people become used to regarding their package as a subscription service it will all become extremely easy and clear. I would like to outline the procedure and also hopefully address the concerns you have raised.

1) Your Yola hosting package and add-ons are a subscription which will renew monthly or annually (whichever you select) until such time as you cancel your subscription. This is standard procedure for any webhost and is absolutely critical as a website is meant to be perpetually available. We never want our customers' sites to go offline, unless and until they decide that they should and, even more importantly, we never want them to lose control of their domain names as this often has disastrous consequences. Personally: I have dealt with so many cases where this has happened because the customer has not been automatically renewed and it is so disruptive to their business that I am absolutely convinced that automatic renewal is the way to go.

2) It is very easy to cancel a subscription. All you need to do is email or call (emails are preferred) using the same email address that you use to log into your Yola account. We kindly request that you always include a clear description of the product you are cancelling and your reason for doing so. We request the reason for 2 reasons 1) So that we can make sure that we have made every possible effort to assist you before you cancel 2) As feedback to help us improve our service for future customers. Many subscription services require 30 day notice for cancellations, but we will currently assist you at any time provided the renewal has not already been processed. We may have to require more advance notice in future but for the time being we are keeping it as it is in order to give customers the fairest possible way to manage their subscription.

3) We absolutely do NOT store your credit card details on our site. We only store the card type, last 4 digits and expiry date. This is actually fairly standard and completely safe. It allows you to see which payment method is associated with your account and update it if necessary. However, we take security extremely seriously and use the highest possible level of PCI compliance to store your data. This is stored by our payment gateway, Verifi, and even our own staff cannot access it. Stored payments are required for automatic renewal and, as explained above, we believe that this is the best way to manage a hosting subscription. However, we employ best practices and state of the art security to ensure that they are stored in a way that in no way compromises your credit card details.

I hope this covers everything. If anything is unclear or if you have further questions, please let me know.
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Chris Rankin

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I have just been recharged for my yoga account and didn't want to renew can I get a refund ?
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Sanja

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Hello Chris,

We would need to have a look at your account. Please email us at http://yola.com/support/contact with your account details. We'll be glad to let you know what options are available to you.
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Naseem Ahmed

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I wish to cancel my yola account I have sent you a message already. I received an email to say that the account will be automatically renewed without my consent. I was sent an email previously warning my that the account was expiring soon but with no information on how to cancel.
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Laura Thomas

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Did you send your cancellation request to cancellations@yola.com? If so, you would have received an auto-response with the steps to follow to cancel your auto-renewal. Please follow those steps to proceed with cancelling your account.