Clicking on renewal link produces an error page

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  • Problem
  • Updated 6 years ago
  • Solved
  • (Edited)
My renewa notice expired on the 10th july, but for a few days I have been trying to renew it but every time i click on the 'renew now' an error page comes up. I have even tried the uk phone number at 12.15 today and was listening to an automated message which said I had called outside office hours which were between 12.00 midday and 10 pm. Which I clearly hadn't. I want to continue with the web site but have no idea how to renew it as nothing it letting me,. Can someone please inform me as to what is going on.
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john weldon

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Posted 6 years ago

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Stefan, Official Rep

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Hello John

Can you please try to renew your hosting package from your Yola Sitebuilder, not from your My Yola? If you open your website in the Sitebuilder, please click on the link in the bottom left corner in the pop-up box. This worked on our end. Thank you.

Let us know if this shouldn't work, either.