• 1
  • Problem
  • Updated 8 years ago
  • Solved
i have one of your free sites and unfortunately although it is posted to the web. and yola confirms that. it comes up as a page load error?? the site name is: can you please check it and let me know what's up?

thank you!
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  • frustrated

Posted 8 years ago

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Photo of Sanja

Sanja, Official Rep

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Hello Amrit,

I am also seeing this. This is happening because your domain has expired on 2011-03-04.

While we are able to recover it up to a month afterward, unfortunately there's nothing we can do to restore it at the moment.

It will go through a deletion process at the registrar, and then will be offered back up for purchase once it is available. Regardless of where you register your domain, the domain registrar only has a 30 day window in which to retrieve lapsed domains.

This is to protect users who let their domains lapse in error while still keeping the process moving forward to prepare domains for sale again.

Your only option at this stage is to wait for the domain to be released and then repurchase it. To do this, you will first need to unpublish your site by following the steps on this link: How to unpublish your site.

You can check if you domain is available and repurchase it by following these steps: Buying your domain from Yola.

Could you let me know if you received the renewal reminders for this domain? If not, please come back to me so that I can try and investigate why you did not receive them.