Help!!

  • 1
  • Question
  • Updated 8 years ago
  • Answered
Why is my site down? it saids Internet Explorer cannot display the webpage...
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Louis

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Posted 8 years ago

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Brianna

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Hello Louis,

Could you please share your site's URL with us? We will be glad to look further into this issue for you.
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Louis

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affordablesigns2day.com
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Sanja, Official Rep

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Thanks Louis!

It sounds like this may be the first you are hearing of the Denial of Service (DoS) attack we experienced recently. You may be interested in reading the blog post from our CEO on the matter: Recent Yola outage: Here's what happened. This was also sent in the form of a direct email to our users so I am sorry if you did not receive it.

Because of the DoS attack, it was necessary to block our old IP address completely and migrate to a new one. This means that you will need to go into your account settings with your registrar and remove the old IP address of 208.75.208.172 and repoint the A Records to 184.72.229.176.

We have a tutorial outlining the steps to configuring your domain: Publish to a domain you already own. For detailed instructions for a few specific domain registrars please click on this link: Domain Configuration with GoDaddy, Register.com & other domain registrars. Once you have re-pointed your domain to our new IP address, it will again be published and live on the Internet within 24 hours.

We are deeply sorry for the impact that this has had on your website and your business. We are committed to a full resolution of the problem and will do everything in our power to prevent it from happening again in future.

Please let me know if you need any other assistance.
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Louis

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I can't figure out how to change the IP address, i remember doing it when i first publish the site but now i can't remember, if you can please help me :+)
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Sanja, Official Rep

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Hello Louis

Were you able to follow the instructions given above? If you still have trouble, please let us know where you are stuck and we'll try to help further.
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Louis

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Im Ana Louis secretary and well i know is somenthing really simple because i did it before and i can't get it, i cant change the IP Address and i need to publish the page ASAP.....If anyone can please HELP ME! ......Thanks! :+)
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Emmy

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Hello,
I'm really sorry you are having trouble with this! I did a bit of looking and see that the domain registrar for affordablesigns2day.com is Yahoo. Here is a link to Yahoo's support center with information on how to do this, I hope it will be helpful: Yahoo - How do I set an A Record.

Kind Regards,
Emmy