HELP -- access to Yola is blocked

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  • Updated 6 years ago
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Is anyone else getting this page when you try to log in and edit your Yola site? https://www.yola.com/error-docs/upgra... It says: Internet Explorer 6 has gone the way of the dodo
This means we no longer support this browser.
IE6 no longer has what it takes to bring you the best Yola experience we can provide. Sadly, we have to put IE6 behind us and look to the future.
Upgrade to a modern browser by clicking on one of these icons:
Internet Explorer Chrome Firefox Safari
We recommend Firefox, click to download
I downloaded FireFox June 16th and made it the default browser but that page continues to block my access to Yola. I've reported this repeatedly and have gotten absolutely nowhere. Yola's Support won't even keep me updated with what their problem is OR when it will be fixed so I can edit my site again. No other site out there has this problem, so why does Yola? They won't even answer that question. What is the secret to getting Support from Yola? I've paid good money to them to host my site, but getting nothing in return. ref:_00DA0JYna._500F0AolFU:ref
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Wilene Smith

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Posted 6 years ago

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Justine

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Hi Wilene,

I have received, and responded to, the email you sent us this morning. I recommended that you clear your browser cache. Something else I can recommend, if possible, is trying to connect to Yola using a different computer and browser. You can also try downloading Google Chrome.

These troubleshooting steps and suggestions help us to pinpoint the potential problem, and allow us to assist in trying to resolve it.
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Wilene Smith

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And I reminded you (if you had read what I've written previously) that I have REPEATEDLY told you from the gitgo that I empty cache and temp cookies MANY times each and every day, and have done so for many, many years, and that process has never EVER fixed ANY problem of ANY kind with ANY website. I also believe that I told you originally to not even think about suggesting such a totally worthless "fix" that never ever fixes anything. I do NOT have another computer folks. They are way too expensive to own more than one, and there's no one else in this household that will even touch one so why on earth would I have a second one?. I've already downloaded FireFox which then became the default browser. It takes hours and hours and hours to download something like that which puts me out of business for the duration, so no, I will not experiment and download anything else, and that's exactly what you are telling me to do -- experiment -- instead of fixing the problem. Until you fix your problem, I cannot edit my Yola site, and have been unable to do so since June 16th. So fix it, people, fix it.
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Gop

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Hello Wilene,

It sounds as if you have a dial-up connection?
The web-site builders are really quite large these days and barely suited for dial-up connection. If this is the case then can you subscribe to a broadband connection?

This is no-one's fault but simply the evolution of the web I think. There are a number of people who have dial-up with the difficulty of connection to these facilities in general.

I hope that you can get this worked out.
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Laura Thomas, Social Media Coordinator

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Hi Wilene,

Gop makes a good point regarding your connection as browser downloads should only take a few minutes not a few hours on a broadband connection.

The message you are seeing should only show up when using Internet Explorer. We have been unable to reproduce the message on any other browser which is why Justine suggested you try an alternate browser. As the problem is local to your system or connection unfortunately it's difficult to diagnose and resolve your specific issue, so the best we can do is give you troubleshooting tips for you to experiment with until we find what works.
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Wilene Smith

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Hey, people, WHY is that web page of yours accusing me of having IE6 on this computer when IE8 has ALWAYS been on this computer ever since the day it was built several years ago, and long before I began doing business with Yola in September 2010!!!!! And what do you mean that you cannot find that Dodo page that YOUR site is giving me when I try to login???? All you have to do is click on the link to it that I gave you above. Just click on it, or don't you know you can do that????? I downloaded Firefox and made it my default browser which did NOT make that Dodo page go away. I downloaded Chrome last night and made it my default browser then uninstalled Firefox which did NOT make that Dodo page go away. FIX IT, people, FIX IT -- NOW!!!!! You have blocked me from logging in since June 16th -- FIX IT NOW!!!!! --- update, it seems to be fixed -- FINALLY, so we'll see how permanent that is. IF it is fixed permanently, then Yola's so-called Support Team has been NO HELP in any way shape or form and have proven themselves to be just a bunch of newbies that don't have a clue to how any of this suff works!!!!! So here goes. Will it give me NO MORE problems? We'll see.
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Wilene Smith

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Spoke too soon!!!!! It is NOT fixed. The dodo page re IE6 is STILL blocking me. Its address is https://www.yola.com/error-docs/upgra... and I suggest you click on that link to see it. As I said previously, IE6 has NEVER EVER been on this computer -- ONLY IE8 is on it and ALWAYS has been. I've never figured out how website support folks, regardless of the website, assume that everyone out here are nothing more than a bunch of blooming idiots, but I assure you that I am NOT stupid, and I am NOT a newbie at this stuff either -- not by a long shot, so start treating people as if they know much more than you do because that is nearly always the case, isn't it? I thought it was fixed because it went to http://my.yola.com/ page that shows the name & info about my site with a red button to Edit website > and when I clicked on it, it went to that Dodo page instead. Where are your programmers? WHY am I not hearing from them? THEY are the ones who have done something stupid that is causing your site to misread and misinterpret my computer!!!!! FIX IT people -- FIX IT NOW!!!!!
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Justine

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Hi Wilene,

We would really like to get to the bottom of this problem and fix it. As Laura mentioned we have not been able to reproduce the problem on our side. That doesn't mean we're not acknowledging it; just that we're not able to generate the error message using Firefox or Chrome.

Further to this, we would like to offer you a webex conference, so that we can see what is happening on your website.

What this entails is a meeting set up with GoTo Meeting, which we will arrange, and for you to install a program called Firebug and share your screen with us.

This will allow us to see exactly what you are seeing and also the code behind it. Being able to see the code will allow us to pass the information on to our engineers so that they can investigate further. If you are comfortable with this, we would appreciate your help greatly as we are not able to troubleshoot and fix something without being able to see it first-hand.

Please let us know if you'd like to do this, and someone from our Call Center will call you at a time that suits you.
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Jacob

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Yola support is given you some good options, just thought I would mention, Yolanda support is doing there best have some respect, it's not easy on there end either
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Wilene Smith

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Well folks, I can assure you that there is NO malicious software on this computer. I've checked every way I can figure out to check that fact. This morning, I downloaded and re-installed IE8 and guess what? When I then tried to login to my Yola account to edit my Yola site after IE8 was re-installed, I STILL GET the Dodo page informing me that IE6 is out of date when IE6 has never EVER been on this computer, https://www.yola.com/error-docs/upgra...
When are you going to tell your programmers to find that page in their codes and get rid of it????? If this is not your page as you claim, then WHY is your name included in its address????? I subscribe to and/or use MANY websites -- a LONG list of websites -- many of them subscription sites, and NO OTHER SITE out there gives me any problems whatsoever -- NONE!!!!! I've been an active Internet user for 16 YEARS and I assure you that I know and understand much more than the average computer user out there. There is NOTHING ELSE I can do on this end -- NOTHING. It's ALL up to you and your programmers to fix whatever is wrong so I can again edit my Yola site. I paid you good money to host my site and in return I expect trouble free access and editing each and every day.
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Wilene Smith

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I just looked at that Dodo page again and moved it over and down and found this in the bottom right corner -- Copyright 2010 Yola Inc. All rights reserved.
So that means that that page is buried somewhere in your coding that your programmers should be able to find, doesn't it?

You can call me anytime during the day but my phone will nearly always be busy with no way to answer it. I subscribe to AOL Call Alert (which costs me an additional $10 or so a month) so I can research all the scammers that call this number which is about 99% of the calls we receive. When a call that I recognize does come, it nearly always comes when I'm in the middle of something and even when it doesn't, that Call Alert thing doesn't give me enough time to go offline and answer the call so I end up with paying for the call when return it and it's long distance.

I tried to pull that page into this message box the way I can pull a page into e-mail, but that doesn't work.
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Laura Thomas, Social Media Coordinator

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You are also welcome to phone us in order to avoid your phone difficulties.
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Laura Thomas, Social Media Coordinator

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Hi Wilene,

I'd like to clarify, we are aware of the page you are seeing and it serves an important purpose to communicate our supported browsers, so we will not be removing it. What is unique to you is why you are seeing it when using supported browsers. As Justine indicated above, so far as we can tell, this is only affecting you so the only way we believe we will be able to assist you further is via a webex. This will allow our phone support team to assist you with your specific system set up. If you are unable or unwilling to work with us in that medium, we are happy to refund you and close your account so you can find an alternate website building partner that better suits your needs.

Please advise how you would like to proceed.
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Gop

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Hi Wilene,

here's an independent approach to issues for IE8 which may be of benefit and worthwhile looking at:

1
Check your Internet connection to see if that's the problem. Click "Start" and then "Control Panel." Type "troubleshooter" into the search box and click the "Troubleshooting" result. Click "Connect to the Internet" under the Network and Internet heading.

2
Upgrade to the latest version of Internet Explorer * at windows.microsoft.com/en-US/internet-explorer/downloads/ie. The most current version includes enhancements over previous versions and may speed up your browsing experience.

3
Reset your Internet Explorer settings. Close all open windows on your computer and then open Internet Explorer. Click the "Tools" button, indicated by a gear icon, and click "Internet options." Click the "Advanced" tab and click "Reset."

4
Stop add-ons from running. Sometimes add-ons, although intended to improve the Internet experience, can slow its performance. Click the "Tools" button in Internet Explorer and click "Manage Add-ons." Click "All add-ons" under Show. Click an add-on you want to stop and click "Disable."
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Stefan, Official Rep

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Hello Wilene

A webex would definitely be the best thing to do, and it would give us the chance to check another thing on your computer which you are also welcome to check first on your own before you give us a call:

As I understand from the thread you are using Internet Explorer 8 as a browser. While we do support Internet Explorer 8, you will see this error if Compatibility View is enabled. Disabling Compatibility View will resolve this issue. Can you please check if Compatibilty View is enabled in your browser? Here's how:
  1. In Internet Explorer, go to Tools > Compatibility View Settings.

  2. Uncheck all the options.

  3. Click "Close".

  4. If you do not see the changes immediately, please refresh the page.

If this doesn't solve your problem, I'd definitely suggest to call us for a webex. You can call us first, and then we can call you right back if you want. Please see our Yola Call Centre operating hours in this tutorial: The help you need when you need it.
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Justine

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Hi Wilene,

I just wanted to follow up on the email you send to our support address. I've taken a look at the screenshot and from what I can see, the browser you are using is the AOL Browser.



This is not a supported browser, which is why you keep receiving the "Dodo" page. The reason that AOL is not supported (or explicitly mentioned on that page) is because it is quite an old browser, and not commonly used.

I understand that you have made Firefox your default browser - could you please send us a screenshot of the Yola page when you're using Firefox? Alternatively, please don't hesitate to call us for a webex - we'd really like to help!