Help! All My Custom, Banners, Backgrounds, Etc. Are Gone?

  • 1
  • Problem
  • Updated 10 years ago
  • Acknowledged
Help! Since the site was updated all my customized pages are gone.

I updated my blog only to notice that my banner image was gone, I fixed it, but then went to another page and that too was gone, along with everything that I customized on the pages, background, keywords, descriptions, etc. everything is gone when I go to that page. I have 139 pages and pretty much add to that every day.

Thank you,
Photo of Christie


  • 68 Posts
  • 1 Reply Like
  • frustrated

Posted 10 years ago

  • 1
Photo of Emmy


  • 5892 Posts
  • 299 Reply Likes
Official Response
Hello Christina,

This bug has been fixed and your site banners and backgrounds should be restored. If you are not seeing your banners or backgrounds, can you please Republish your site using these instructions:

1. Click on the down arrow of Update Site
2. Click Publishing Settings
3. Click Republish Site

Please let me know if you are still experiencing this problem.

Kind Regards,
Photo of Monique

Monique, VP of Customer Support

  • 6294 Posts
  • 446 Reply Likes
Official Response
Hi everyone!

I am really sorry that some of you are still being affected by missing banners and backgrounds. Although we did fix the bug, there is a category of sites, that will still not work even after this fix.

If you previously applied your background image using custom code, this code might not work anymore with our new style framework.

Here is what we suggest:
1) If your style supports it, use the new background editor to apply your background image and position it as desired. You can use the "Apply to All" button to apply the image to all the pages on your site, so this should not take too long to do.

2) If your style does not support a custom background, or the above alternative is not acceptable to you for other reasons, please email so that we can try to find other options.