• 1
  • Problem
  • Updated 8 years ago
  • Acknowledged
Hi, my name is Ramon Luna. Ive been trying to log into my yola account to upload new material but, it keeps prompting invalid username or password over and over. I know both username and password are correct. So, I then tried " forgot password" but I still havent recieved a responce back by email. How can this problem be solved so that I can log in?
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ramon luna

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  • frustrated

Posted 8 years ago

  • 1
Photo of Gop


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Hello Ramon,

It may be that you are using a different email address to that initially setup with your account?

Please send an email to and they will assist you working this out plus it gives you some privacy with details etc. rather than open on a public forum.
Photo of Stefan


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Hello Ramon

Gop is right. If you have problems with logging into your Yola account, we will need you to write us an e-mail. If you haven't done so, could you please use our Support Contact Form?

What is also possible is that our e-mail for you to reset your password went into the Spam or Junkmail folders of your e-mail programme. Can you please check these folders first and see if you can find our e-mail there to follow the steps for resetting your password?