HELP,CANT LOG IN!

Hi, my name is Ramon Luna. Ive been trying to log into my yola account to upload new material but, it keeps prompting invalid username or password over and over. I know both username and password are correct. So, I then tried " forgot password" but I still havent recieved a responce back by email. How can this problem be solved so that I can log in?
email: artistikdezire@gmail.com

ramon luna

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frustrated

Posted 7 years ago

7 years ago

Gop

7473 Posts
2115 Reply Likes

Hello Ramon,

It may be that you are using a different email address to that initially setup with your account?

Please send an email to support@yola.com and they will assist you working this out plus it gives you some privacy with details etc. rather than open on a public forum.

1 person likes this

7 years ago

Stefan, Official Rep

4448 Posts
190 Reply Likes

Hello Ramon

Gop is right. If you have problems with logging into your Yola account, we will need you to write us an e-mail. If you haven't done so, could you please use our Support Contact Form?

What is also possible is that our e-mail for you to reset your password went into the Spam or Junkmail folders of your e-mail programme. Can you please check these folders first and see if you can find our e-mail there to follow the steps for resetting your password?

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