Help-domain unavailable

  • 1
  • Problem
  • Updated 6 years ago
  • Solved
I made some changes to my site today, paid $49.95 only to find my domain is unavailable. Can you please refund my money? Thx.

Kelly
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Kelly Gregor Pacifico

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  • very frustrated!!

Posted 6 years ago

  • 1
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Laura Thomas, Social Media Coordinator

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Hi Kelly,

What's the domain name in question? If you already own it, it would not show up if you tried to purchase it again and chances are it's already in your account. I'm confident we can help you to find it!
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Kelly Gregor Pacifico

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Laura - thx for your help, it's www.funkenschussen.com
(silly site for a ski party we host every spring). -Kelly
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Stefan, Official Rep

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Hello Kelly

Your domain funkenschussen.com has expired, but it seems to be available again for purchase: http://www.whois.net/whois/funkenschu...

Please try to purchase your domain again from your Yola account.

Please note that domains and hosting packages need to be renewed separately. Please let us know should you not have received our renewal reminder e-mails.
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Kelly Gregor Pacifico

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thx for your email-I didn't realize they were 2 sep accounts. can u please refund the $49.95 hosting fee? thx.
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Jackie

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Hi Kelly,

I have refunded your hosting fee of $49.95, and it will be credited to your account within a few days.

Thanks!