Help, I can not log in?

  • 3
  • Problem
  • Updated 10 years ago
  • Solved
Merged

This conversation has been merged. Please reference the main conversation: Unable to login?

I was just working on my site and the page froze, now I can not log in, it gives me this message: You may have entered the wrong login details. Please try again.

I have not changed my email address and I am using the correct password.
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Christie

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  • frustrated

Posted 10 years ago

  • 3
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Mark N

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Don't worry, the engineers are working on it!
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Ruth

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Thank you Mark!
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Kershnee

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Hi Christie,

We are aware of the problem and our engineers are working on it.
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Ruth

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Hi Christie,

Mark is correct, we are aware of the problem and our engineers are working as fast as they can to fix it.

Thank you for your patience.
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Mark N

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Good news, the problem has been fixed! Thanks everyone!
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Christie

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Thanks
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Ruth

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Once again Mark has beaten me here :) Yes, we are up and running again, thanks to our great team of engineers.
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Christie

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Thanks again, you guys are great!
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Anne Witton

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I see that this was 3 months ago but it's happened to me just now. Does anyone know if this is a widespread issue? When will logins be working again?

Thanks,

Anne

www.annewitton.org.uk
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Emmy

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Hi Anne,
We had a few moments of a small technical difficulty, but all is back up and running as it should be. Please let us know if you are still having any trouble.

Emmy
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Anne Witton

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Hi Emmy. Thanks for your quick reply. I've just tried it again and it's still not working. Just before it kicked me out, it all froze and then it said I had no sites. I hope nothing disasterous has happened because I do have a rather large site which I don't want to build again from scratch!
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Emmy

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Hi Anne,
We are looking into this. Please don't worry, your sites will be there!

Emmy
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Anne Witton

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Phew! Thanks Emmy.
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Emmy

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Hey everyone,

Everything looks to be back in order now, can you all give it a try and let us know if you are still having any trouble logging in and accessing your Site Builder.

Thanks,
Emmy
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Anne Witton

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It's working fine now. Thanks to you and the engineers!

Anne