HELP - log in page and all yola pages unavalible

  • 1
  • Question
  • Updated 7 years ago
  • Answered
I can't get the login page to load at all. my site - http://shellwrites.yolasite.com/ - shows as still being there but I can NOT get to the log in page to edit and add information the www.yola.com page never fully loads, please offer suggestions
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Shellie Eakin

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  • frustrated and sad

Posted 7 years ago

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Monique, VP of Customer Support

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Hi Shellie

I am sorry to hear that! We checked and everything looks ok on our end. Please try the following:

1) Visit: http://www.downforeveryoneorjustme.com/. Type in "www.yola.com" and let us know what message you see.
2) Clear your cache.
3) Try from a different browser.

We would really like to get to the bottom of this so any additional information you could share will be helpful.
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Shellie Eakin

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It's just me. : (

I've tried everything I can think of, cleared cache, cookies and history, tried in explorer and chrome ... restarted the laptop and still no load on any yola page.

Any other ideas?
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Monique, VP of Customer Support

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Looks like you have done all the right things. Only other suggestions are to try from a different computer or network if you have access to either of these. Also, let us know if you have recently installed any new add-ons or virus protection programs? Wish we could tell you more but it is really difficult unless we could pay you a house call :-)
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Sajid-M

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I'm not sure, but could it be something to do with this?
http://forum.yola.com/yola/topics/hom...
Like if it has a HTML message about a missing component? Because that happened to me and it was solved.