HELP ME - IMPORTANT -*-My website is missing from my login-*- HELP ME - IMPORTANT

i currently have a website which i have made with synthasite, the website is as follows: www.mosaicmemories.synthasite.com but when i logged into my account today it told me that i currently had no sites, the site is still on the web but i am unable to edit it anymore and add new designs and update information. i want to get my site back for editing as it is a business that i have. how can this be done?

Mosaic Memories

1 Post
0 Reply Likes
very unhappy and my website is missing NEED HELP NOW !!!!!!!!

Posted 9 years ago

9 years ago

UK Duke, Champion

3321 Posts
213 Reply Likes

probably not a big help but while the experts answer, are you sure you used the correct email to log into your account? i'm sure you did, just a thought - good luck.

9 years ago

Marije, Official Rep

4636 Posts
237 Reply Likes

Hi Mosaic Memories,

We can definitely help you, but I'm sure you don't us to post your login email address in a public place! Can you send us an email (support@synthasite.com) and we'll help you from there.

6 years ago

Anne

3 Posts
0 Reply Likes

Well that's a great help, they have lost my websites too even though they are on the net, and I can't access them at all even though I can get into my account, and no one is responding except with a bunch of stupid answers that I do not even need the answers for, and my websites are still MISSING!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

6 years ago

Laura Thomas, Social Media Coordinator

4536 Posts
211 Reply Likes

Hi Anne,

Can you please review this thread and let us know if it addresses and resolves your problem accessing your websites? If not, can you please reply with one of your website links so we can investigate further?