HELP ME - IMPORTANT -*-My website is missing from my login-*- HELP ME - IMPORTANT

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  • Updated 6 years ago
  • Answered
i currently have a website which i have made with synthasite, the website is as follows: www.mosaicmemories.synthasite.com but when i logged into my account today it told me that i currently had no sites, the site is still on the web but i am unable to edit it anymore and add new designs and update information. i want to get my site back for editing as it is a business that i have. how can this be done?
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Mosaic Memories

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  • very unhappy and my website is missing NEED HELP NOW !!!!!!!!

Posted 10 years ago

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UK Duke, Champion

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probably not a big help but while the experts answer, are you sure you used the correct email to log into your account? i'm sure you did, just a thought - good luck.
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Marije, Official Rep

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Hi Mosaic Memories,

We can definitely help you, but I'm sure you don't us to post your login email address in a public place! Can you send us an email (support@synthasite.com) and we'll help you from there.
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Anne

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Well that's a great help, they have lost my websites too even though they are on the net, and I can't access them at all even though I can get into my account, and no one is responding except with a bunch of stupid answers that I do not even need the answers for, and my websites are still MISSING!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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Laura Thomas, Social Media Coordinator

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Hi Anne,

Can you please review this thread and let us know if it addresses and resolves your problem accessing your websites? If not, can you please reply with one of your website links so we can investigate further?