HELP ME PLEASE SOMEONE

  • 1
  • Question
  • Updated 9 years ago
  • Answered
Help
My website is up for renewal today and I can't seem to process my payment

Becky
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thewrightnails

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  • frustrated

Posted 9 years ago

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Marije, Official Rep

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Hi Becky,

Please could you provide the following information:
1. What is your domain name?
2. What happens when you try to renew it? Does an error message appear?
3. What browser are you using (Eg. Internet Explorer 7, Firefox 3 etc.)

We will then be able to help you further.
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thewrightnails

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Hi

my web address is www.thewrightnails@googlemail.com
Nothing happens, I fill in all my details and press purchase and it doesn't do anything.
Not sure which browser it is,, sorry

Becky
Photo of Marije

Marije, Official Rep

  • 4636 Posts
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Hi Becky,

It sounds like you could be using Internet Explorer 8. We are trying to find out if there is a bug with the payment screens for people using IE8. Please could you try switching on compatibility mode in your browser, this link will give you more information on how to do that: http://www.microsoft.com/windows/inte....

If you could also let us know what anti-virus software you are using and if you have any toolbars installed in your browser.

Alternatively, you can try using another browser like Firefox to make your purchase: http://www.getfirefox.com/.