Help! my domain account company is No Help

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  • Updated 12 years ago
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Help! I am so frustrated with my domain company they really don't have good help support, and I paid for it..the company is Papashop I don't like this place so far

Here is what they told me

My initial question to pappashop....

When I try and click on a black page comes up. where do I chance these settings? Thank you


Hello Sandra,

I did some more looking and see that you only have your domain registered with pappashop. What you will need to do if you want your domain to show up with us is to sign up for a hosting account first. You can do so here:
Sorry for any confusion Sandra, and let us know if you still have questions!
Lori F
Staff Posted: 08/11/2008 15:02
Hello Sandra,

Posted: 08/11/2008 16:59
Yes I do have a question, I do not want a hosting account with your company, I already have one and was told I don't need to do both with you.
Staff Posted: 08/11/2008 17:08
If you don't want hosting with us, what is it you're wanting exactly? You purchased a domain but that's it. There is no hosting account to go with it therefore nothing to cancel. Please give us a call after 9am Tuesday morning (PST) and select billing to speak to someone who can help you with this.

Enjoy your day today!
From the desk of Jocelyn C.P.
Client Posted: 08/11/2008 17:11

I want to redirect my server to a company, and can not get in to do this. I find it very frustrating. Your tuturals are very vague
Staff Posted: 08/11/2008 17:17
Log into the cliant area
Click on Domains
Change the Nameservers to whatever your host gave you
Click Save

So what do I do with this?

{ns2=NameServer is not a valid Nameserver, ns1=NameServer is not a valid Nameserver}

Nameserver 1:
Nameserver 2:
Nameserver 3:

Photo of Elegofyore


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  • getting close to feeling unhappy

Posted 12 years ago

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Photo of Elegofyore


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Oh I am trying to direct the server to Synthasite
Photo of Marije


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Hi Elegofyore,

SynthaSite does not have name servers as we are not the managers of your domain, we simply host your site. Your domain name registrar needs to provide you with your name servers and you then point your site to us by setting up an A record as per the following steps:
1. Log in to your chosen domain registrar
2. Go to the DNS Management page
3. Set up an A Record
4. The IP address of your record must point to: ""

I did try to access pappashops support pages, but you need to be a registered client to get access and I'm not! But you could find some help on this page:

We also have a detailed tutorial with information on setting up your domain:

Good luck! Please let us know if you need any other help (here or