Help Needed ASAP !!

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  • Updated 10 years ago
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I need to remove a site I built when Yola was syntha site but I know longer have the email account I used to do it with. Help asap !
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Hanna

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  • frustrated

Posted 10 years ago

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Sanja, Official Rep

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Hi Hanna

I just want to make sure this is what you want to do.

If you created a site when Yola was synthasite and you still want to use that site, you can simply change the domain name to yolasite. If you login, you will see the option to change from synthasite to yolasite and still retain the same domain name. e.g. mysite.synthasite.com will then become mysite.yolasite.com.

If you still want to delete your site, then all you have to do is log in with the email address you used. I don't believe it matters if you no longer have access to this e-mail account. Then go to site manager, then Delete site. Then select the site you want to delete. You will need to type in delete to confirm.

If you cannot log in, then send an e-mail to support@yola.com and explain that you want to delete your site but cannot log in with your e-mail account. Try to give them the site url if you can remember.
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Hanna

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Thank you very much for your help. I will email them now

Hanna

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