Help needed loading an animated banner

  • 1
  • Question
  • Updated 6 years ago
  • Answered
I have created an transitioning banner and loaded it into the banner area. It's a .gif file format. It appears to be picking up the transitions but very quickly and only does it once and stops. I set the timing to slow and a continuous loop from the program I created it in. Is this the proper way to load a file like this? I don't see any other options? Thanks
Photo of Susan Cadrin

Susan Cadrin

  • 2 Posts
  • 0 Reply Likes
  • in need of help...please

Posted 7 years ago

  • 1
Photo of Nathan

Nathan, Champion

  • 3739 Posts
  • 307 Reply Likes
Hello Susan

Is it not working when you upload it to Yola and then put it into the banner area? Is it not animating or something?

Can you provide your website's URL so I can take a look? (If published)

We look forward to getting this problem solved.

Thanks!
Nathan
Photo of Emmy

Emmy

  • 5892 Posts
  • 299 Reply Likes
Hello Susan,
I also did see your email to support@yola.com and I have referred the question to our HTML team so if you and Nathan do not work it out here they can come and take a look as well.

Kind Regards,
Emmy
Photo of Nazlie

Nazlie

  • 1721 Posts
  • 51 Reply Likes
Hi Susan

The way you have described creating your banner with the timings, is correct. I have tested the banner and it is rotating in your website.

To view the banner, click on Preview and you will see that is is repeating. It is possible that it only plays one round in the Sitebuilder. However, if you view it in Preview, you will see that it continues.

Hope this helps!

Thank you
Nazlie
Photo of David

David

  • 1 Post
  • 0 Reply Likes
I made a gif pic through luna pic. I uploaded the gif to the banner did a preview and published and gif will not rotate through. Any suggestions. loyaltyisroyalty@yolasite.com is my page ty
Photo of Stefan

Stefan, Official Rep

  • 4448 Posts
  • 190 Reply Likes
Hello David

I have checked the files in your Yola File Manager, but I wasn't able to find a .gif animated file. Have you removed it in the meantime? Please upload it again for me to be able to check. You can upload it directly from your File Manager without having to add it to your website for now. Thanks.