Help! Page properties seem to have disappeared?

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  • Updated 8 years ago
  • Answered
I wonder if one of you kind Yola folk can help with a rather unique problem. All of a sudden, without posting, editing or adding anything, my one site has gone wonky. It will not open the page properties. The content on the pages load, but it keeps on trying to open the other bit. It gets stuck on "opening page". If I view the source, half the headings and metatags are missing.

The site is displaying fine live on the internet and the source appears correct. I am scared to update the site, as this will obviously change the live site, by saving the error, but I need to post.

What has happened and how can it be fixed? My other sites are fine. Can Yola access that part of the page, or do they have a saved backup or something? I cannot get in to the page properties atall, to edit them, as it seems to want, so I can't see what is wrong.

I hope I don't have to delete and start over, but as its only the one part and I haven't updated, I'm hoping for a quick fix.

I have had a reply from Monique, from the Yola suport team, who says all loads fine and she can't see any problem? Anyone know what's going on?

The site is www.fitnessandfatless.yolasite.com

Thanks,
Derek
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Dersal

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  • agitated

Posted 9 years ago

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Dersal

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I don't think I stressed clearly enough that I am not able to do anything with the site. It's not only the age properties that I'm worried about. Because of this problem the editor continuously tries to open the page, but never fuly loads and I can't do anything if it doesn't load. Actually the little wheel in the red loading bar doesn't even turn. It's stuck. Instead of a question, maybe I should have reported it as a problem.
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smithy

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logout and then log bk in again.
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KanThaiDecor

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Since Monique saw no problems and no one else is having this problem chances are this is something you did to your site....Have you at some point added text copied from ms word or html that you did not first save to note pad before adding to your site?
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Dersal

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Hey Smithy, I really thought you had something there, but I tried it and no diffs. I've tried refreshing, creaing new page, all sorts, but the only thing I haven't done is update the site. It is only this site. The other sites are fine. I have tried other browsers, cleared my cache. Done it all, maybe someone has another brilliant idea. Thanks a lot.
Derek
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Dersal

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Hi John, No as I said, I hadn't entered the site for a day or 2. The last thing I had done was try to verify the site with Google, but it seemed fine when I left. I know of the problems with Word etc and always run things through Notebook first. I learn't the hard way a couple of years back, but thanks for the tip.
Derek
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Monique, VP of Customer Support

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Hmmm. On closer inspection your Google Webmaster code looks a little odd. It has a dash at the beginning and some periods in the letter/number string. I haven't seen this before. I wonder if Google Webmaster is having a bug. Can you email me the full code they provided you so I can check this further? Deleting the Webmaster code and trying again might solve the problem. I can help with this if you like.
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Dersal

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Hi Monique,

I did send an email earlier today, but haven't heard from you since.

All is well! Don't ask me what it was, cos I don't know. This morning checked from mate's pc - ok. Came home and tried my pc in the office - ok. Tried other pc - ok.

Last night we had a bad storm and I unplugged the router. This morning I plugged it back in. Perhaps it reset something from the ISP side (Telkom and SAIX). Back to laptop - now ok on Firefox, but still same problem with IE.

Definitely sems to be an IE thing. Maybe some security setting preventing the download or opening of a Yola file?? Anyway, I was able to post to all 3 blogs and update them properly. Thanks for the support. Great team!!

So still in the dark, but able to get in! Thanks everyone.

Derek
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Monique, VP of Customer Support

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Well that is great to hear. I didn't get the latest email you refer to - more mysterious problems with email delivery I fear. But I am delighted to hear that you got things working. I hope this is the last you will see of the problem, but if not, please let us know.
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smithy

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are you having trouble logging into google??
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PogosP

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same thing for me :( I want to know if theres a way I keep the same domain and erase the whole site and start all over? can you reset my site so I can begin to do the whole site over? Im so frustrated! I wanted to upgrade but I just cant evan keep this site going :( So disapointed :(
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PogosP

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please help me!!
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Sanja, Official Rep

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Hello PogosP

You can easily delete your site and once you're ready to publish, you can publish again to the same domain name. Here's information on how to delete your site:

1. Log into your account.
2. Open the site you would like to delete in the Sitebuilder.
3. Click on the Site Manager tab.
4. Click on the link that says "Delete this site".
5. Once you've clicked on the "Delete this site" link, a window will pop up, asking you to confirm that you wish to delete your site and requesting that you type in the word "delete".
6. Type in "delete", click on "OK" and your site will be deleted.

Then, you can create your new site and once you're ready to publish again to your domain name, you can select the option to publish to a domain name you already own.

I hope that helps!