Help please! I'm confused, stressed and don't know what I should do!

  • 1
  • Problem
  • Updated 7 years ago
  • In Progress
When I tried to look at my webpage it said "This website is not available" So I went to Yola.com and tried to sign into my account. It would NOT let me sign in so I figured that I should change my password so I did and I tried to log in once again it did not let me sign in and I'm positive that I am using the correct email adress. Help please I have no idea what to do!
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Lexxie

  • 2 Posts
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  • frustrated

Posted 7 years ago

  • 1
Photo of Andi North, Mangopear Media

Andi North, Mangopear Media

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Hi Lexxie,

I am sure that a Yola employee will respond very soon. There are some simple steps to take which can solve some issues relating to logging in.

Could you try:

- Clearing your cache: http://www.google.co.uk/search?aq=f&s...

- Tell us which browser you are using - try using Firefox 3.6 if you are not already.

- Try on another computer - sometimes it can be an ISP or computer related issue - it may also be helpful to tell us which Security Software you use - this could also be the cause of it.

I would just like to tell you not to worry - this things happen to the best of us, and in the majority of cases there is a very simple cause that passes over time - whether an hour, a day or a week. I know that the Yola employee's will respond soon to this thread.

Have you also send an email to Yola Support? support@yola.com - raise this issue there and you'll get some assistance there.

Kind Regards,

Andi
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Brianna

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Hi Lexxie,

I do believe I have replied to your other forum post as well as your email and look forward to assisting you with this further.