If you need support from Yola please contact us via firstname.lastname@example.org or make use of our live chat service! We are working on a new approach to community-based support and during this transition period we are not adding any new threads to this forum. Many thanks to everyone who has participated over the years and we look forward to unveiling a new peer-to-peer support system soon!
We're very sorry to hear you feel that way. If you selected "Putting my site on the web (publishing and DNS)" as your support request you should have received support regardless of your account status.