Help, site was working & now isn't

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  • Updated 10 years ago
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I published my site nearly a week ago, and everything was working just fine. I finally started yesterday sending people to see it & it's not working? I tried updating several times, and this afternoon even tried to re-publish it... and still nothing!
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Tina

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  • confused & frustrated

Posted 10 years ago

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Emmy

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Hi Tina,
I'm sorry you are having this problem, I am sure we can get it worked out. Can you give us your domain name please and we will take a look.

Thanks,
Emmy
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Tina

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Thank you Emmy, www.yorkie-treasures.com
I also purchased the same domain with .net at the same time, but that hasn't ever worked.
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Emmy

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Hi Tina,
I would like you to try republishing your site to the yorkie-treasures.com address.

From the site builder:
1. Click on the down arrow of Update Site
2. Click on Publishing Settings
3. Click on Manage Domains
4. Make sure your domain is listed in the field labeled domain I allready own
5. Click Save (or Cancel if the domain name is all ready in there)
6. Click Republish Site

Now give it a bit and then try to go to your site and see if it is live. For the .net name, email us at support@yola.com and we can help with that one.

Thanks and let us know how this goes.

Emmy
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Tina

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should the the name have the www in it? As it is now, it is in there... but only has the name yorkie-treasures after the http:// Could this maybe be the problem?
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Emmy

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Hi Tina,
No it doesn't need the www in there, it can just look like this:

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Tina

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ok... well I tried all you said & nothing. Then I thought I would give it a shot (puting the www. in front of the name).... and of course it took the www. out when I republished, but I'll be darned if it isn't working now! I have absolutely no idea if it was just a coincidence, but I'm happy to see it finally working now!
Thank you very much for all of your help Emmy!!!