Help site wont update!

  • 1
  • Question
  • Updated 8 years ago
  • Answered
Heyy when i trye update yola it just stays stuck on the "Loading" icon thingy :P
is this just me and how can i stop it or get it to update it?
Photo of timothy


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  • sadddd....

Posted 8 years ago

  • 1
Photo of Sanja

Sanja, Official Rep

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Official Response
Hello timothy

I'm sorry to hear that you're having trouble. Please could you check the following:

1. Logout of Yola, restart your browser and login again.
2. Try using Yola in a different browser (eg. Firefox, Safari, Internet Explorer).
3. Check to see if you are having problems with your network or internet service provider.
4. Clear your browser's cache. This link has more information: Clear cache.
5. Check your privacy settings. You must accept cookies from Yola. Please click on this link to find instructions for accepting cookies with your browser: Accept cookies.
6. Check that your browser is set to enable Javascript. This link has more information on how to check: Enable Javascript.
7. Try loading the site on a different computer or network if possible.

If none of these suggestions solves your problem, please could you let me know what browser you are using (eg. Internet Explorer 7, Firefox 3 etc).