Help to access my site...

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  • Updated 6 years ago
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Hello, I have a problem because the domain that I tranferred to Yola is still locked until the 60 days with the previous registrar is over. Meantime, I would want my subdomain to be used so people could access my site, but it still is not possible. Can you help me in such a way that I could use my website with a subdomain?
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Rosellier

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Posted 6 years ago

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Stefan, Official Rep

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Hello Rosellier

Yes, you can definitely use your subdomain in the meantime. To do this, you will need to make it the primary domain for your website. Here are the steps:
  1. Log in to your Yola account.

  2. Select the site you'd like to edit, from the "Select Site" drop-down menu.

  3. Click on "Advanced Settings" next to the site's name.

  4. In the "Assign primary domain" section, click "make primary" next to your yolasite subdomain "kangenwaterauckland.yolasite.com ".

When the domain transfer has been completed, you will need to make your custom domain healthyservants.com back your primary domain again to have it display in the browser address bar.
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Rosellier

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Hello Stefan,

Thank you for your reply. I did exactly what you did since yesterday, but the problem keeps coming back, being, the site can be seen after about 5 minutes of changing the subdomain into the CURRENT PRIMARY DOMAIN, but after abour 20 minutes, when I open the site, it says the same over and over again "this subdomain is not in use" or "oops...apache...", then i check on my yola advanced settings, then i noticed that the CURRENT PRIMARY DOMAIN was again the locked domain www.healthyservants.com, so I do the steps again that you mentioned, then after about 5 minutes, I could again open the site, but after 2o mins, the site cannot be opened again, then when I go back to my yola advanced settings, I discovered that the current primary domain is back again to the locked one, the healthyservants.com. I thought of just removing it meantime, that I cannot use it until the 60days is over due to the ICANN rule that it is being locked by my previous registrar...can i remove it? then put it bak again when it is time to be used? HELP!!!!
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Stefan, Official Rep

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Hello Rosellier

Yes, removing your domain healthyservants.com from your website should be fine for the time being. Please try that and leave your website published to your subdomain. Keep me updated if that works.
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Rosellier

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Hi Stefan,
I did remove the locked domain www.healthyservants.com. However, when i tried to access the site with the subdomain www.kangenwaterauckland.yolasite.com, this is what appears:
Oops! This page appears broken. DNS Error - Server cannot be found.

HELP!!!
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admin

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I think customer services have gone home for the weekend