HELP! WE NEED THIS ANSWERED A.S.A.P!! Please and Thank You!

  • 1
  • Problem
  • Updated 7 years ago
  • Solved
HELP! We purchased an email address for $9.95 with our Yola Website premium package, and we dont know how to check the mail, for example, on our website there is a contact page, where a fan can put their name, email address, phone number and then add text, but where does that go and how do we check it? and where do we go to check the mail, Our site is called michaelsmusic.ca (Feel Free To Check It Out!! ;) ) my email address for a response to this problem is rhondasheppard@live.com, as if you write me back I don't know what the heck I am doing to get your response! :) Thank you so much for your help.

R. Sheppard
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Ashley

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  • frustrated...

Posted 7 years ago

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Nathan, Champion

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Hi Ashley,

You should be able to login to it at http://mail.michaelsmusic.ca, but unfortunately it isn't working right now.

When did you set up your Yola Mail? Here is a tutorial on setting up Yola Mail if you need it. If you just set it up, maybe it takes a little while to configure itself.

An employee will be able to assist you better than I am able to (I'm just a Yola champion, therefore I do not have any access to employee things but I help out here on this forum along with some other champs.)

Regarding your question on the contact form:


Here's how to change the email address your contact form submissions are sent to:

Click on "Edit" in the top left hand corner of your Form Widget.
Click on "Settings" to open the email and success message fields.
Make your changes and save your form.

Save and republish your site to make the changes live.


(quoted from Monique's answer on this thread)

Nathan
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Jackie

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Thanks for your help Nathan!
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Nathan, Champion

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No problem, Jackie.
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Ashley

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Hi Nathan,

We set up out YolaMail yesterday. I found another way, by going to domains, then advanced settings and i see it there but when i click on it, it says googlechrome cannot find that address.
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Jackie

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Hi Ashley,

I can see that you have purchased Yola Mail for both michaelnaylormusic.ca and michaelsmusic.ca. You have setup a mailbox address on michaelsmusic.ca so far, and not for the other domain.

To access your Yola Mail settings, please login to your Yola account and click "Yola Mail" on the left-hand side menu. This will take you to the Yola Mail page.

To toggle between Yola Mail for your domains, please select the domain name from the drop-down box on the top right-hand corner, and click the blue arrow next to it. I have attached a screenshot for your reference.

You will be able to manage your settings for Yola Mail from here and access your webmail account.

You can also access your webmail from this link: http://mail.michaelsmusic.ca/mail

Could you let me know if you experience any problems accessing your Yola Mail account?

Thanks,
Jackie

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Ashley

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ok but does this mean that I need to sign in to my Yola account to check my email or is there a external site in wich I can check my @michaelsmusic email without needing to sign in to my Yola account ??
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Stefan, Official Rep

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Hello Ashley

There is: If you look at your Yola Mail page in your Yola account (please see the screenshot above that Jackie provided), you will see the URL of your e-mail account for a direct access to your Yola Mail next to "Mailbox". So the direct URL to your mailbox is http://mail.michaelsmusic.ca. This will take you to the login page of your e-mail account.
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Ashley

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yes I saw that right after I wrote thank you everyone !!!!!!
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Stefan, Official Rep

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Pleasure! We hope you will enjoy Yola Mail!