Help with Domain activation

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  • Problem
  • Updated 6 years ago
  • In Progress
Hi, I am a silver level, and just paid to have my domain; liverforlife.us
When I went to publish my site it requested I go throught the wholeprocess again? And that domain was not available? I have my reciept for payment, Help!
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Liver For Life

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  • frustrated

Posted 6 years ago

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Stefan, Official Rep

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Hello Christina

I have checked your Yola account and can confirm that you successfully purchased your domain liverforlife.us from us.

In order to publish your Yola website to your new domain as well, please follow these steps:
  1. Log into your Yola account and make sure you are on your My Yola dashboard.

  2. Click on "Advanced settings" next to your website name.

  3. Under "Add an existing domain" you will find your new domain name. Click on the Add button.

  4. Make your custom domain your primary domain for your website. People will now be taken to your website no matter if they type your old yolasite URL or your new custom domain URL.

  5. Please check if it works and let us know if there should be any issues.

I'm afraid that I have discovered another problem in your account. I can see that you also purchased Yola Mail for your new domain, but when I tried to check your mailbox, I got an error message, which means that you won't be able to access your mailbox right now. I'm very sorry for that. We're experiencing a hard time on our Yola Mail feature at the moment, and we're busy fixing it. Please allow a couple of days for us to make your Yola Mail work. Thank you for your patience. We will keep you updated on this thread.
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Stefan, Official Rep

  • 4448 Posts
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Hello Christina

The problem with your Yola Mail mailbox has been resolved. I can access your webmail login page from your My Yola dahsboard > Yola Mail.

I saw that you haven't added your domain liverforlife.us to your website. Do you need any help with the steps given above?