Help with Domain purchased yesterday???

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  • Updated 8 years ago
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I can't see my new domain I bought yesterday. It published to the web from my older domain, but I can't view it under my sites to update it? HELP??? I've been talking to Sanja regarding this, but i need some help today..
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tracy

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  • frustrated

Posted 8 years ago

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Kershnee

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Hi Tracy,

Please can I have the name of the domain you are referring to? When you log into the DNS console, is the domain not listed?
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tracy

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I have two domains. First is my tracyminarik.com, which I bought a few months ago. Second one I bought yesterday, bluewaterspottery.com. I had it for a while and transfered everything over to the new site, but now only the first one comes up under MY SITES. I can't see the new one to edit, only the first one comes up, but it still shows I own it.? Please help.. (Both have the same name to them)
Thank You~
Tracy
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Laura Thomas, Social Media Coordinator

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Hi Tracy,

I see both of your domains under your account, please see screenshot attached. Can you please clarify what you are trying to edit so I can assist you further?

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Laura Thomas, Social Media Coordinator

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Hi Tracy,

I removed your post as this is a public forum and you do not want to share private login details here.

I understand this is frustrating for you but I assure you we can get this settled by working together. What you are reporting is accurate as both of your domains are currently published to the same site. If you wish to direct one of the domains to another site we can help you with that. Is the second site you wish to point your domain to already built? If so, we simply need to unassign the domain you do not want pointing to your current site and then publish that domain to your new site. If you would like me to do this for you I'd be happy to.

I will email you direct to confirm the actions you would like me to take.
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tracy

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I would like to see my second site under "My SItes" when I login.. Yes, I want Bluewaterspottery.com one site, and I want to be able to update it from logging in. I want to take down whats up on the other, but afraid to because that's the only one I can get to to edit...
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Laura Thomas, Social Media Coordinator

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Hi Tracy,

I just sent you an email that I hope answers your questions, if it does not I will be happy to work with you further via email in an attempt to protect your personal information.