help with telus

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  • Updated 9 years ago
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I have purchased a domain from telus and can not get it to accept synthasite
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  • frustrated

Posted 9 years ago

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Monique, VP of Customer Support

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Hi Becky

Can you send me a link to the website that you bought your domain from? I searched for "telus" but I am not sure I found the right site (Are they a Canadian telecommunications company?)

These are general instructions on how to configure your domain to point to SynthaSite. If you require specific help with the interface of your domain name registrar, please contact them for support:

How to configure a domain name you already own:
1. Log in to your chosen domain registrar
2. Go to the DNS Management page.
3. Set up an A Record
4. The IP address of your record must point to: ""

Please note that it can take up to 48 hours (although usually less) for these changes to take effect and you need to contact your domain registrar if you need help in that regard.