If you need support from Yola please contact us via support@yola.com or make use of our live chat service! We are working on a new approach to community-based support and during this transition period we are not adding any new threads to this forum. Many thanks to everyone who has participated over the years and we look forward to unveiling a new peer-to-peer support system soon!
First of all, you have a beautiful website! May I ask if you are receiving that error using a mail client such as Outlook, or are you receiving it while using your phone?
If so, please ensure that your email settings are correct in your email client:
General:
Name: Your name
Address: mailbox@yourdomain.com
Password: Your password
Description: Description for your mailbox
Incoming Mail Server:
Host name: mail.yourdomain.com
User name: mailbox@yourdomain.com
Password: Your password
Outgoing Mail Server:
Host name: mail.yourdomain.com
User name: mailbox@yourdomain.com
Password: Your password
If your settings are correct and you are experiencing a problem with outgoing mail with your external email account, please try switching the SMTP port setting to 587 or 8025.
Some service providers block port 25 for security reasons.
Also please ensure that the "My outgoing server (SMTP) requires authentication" checkbox is checked.
I hope this helps! If you continue to experience problems please let me know.
