Co.uk domain not displaying on all networks

  • 1
  • Problem
  • Updated 4 years ago
  • Acknowledged
  • (Edited)
I have two websites both with YOLA. wyncham.com and wyncham.co.uk. I have intermittent problems when trying to access wyncham.co.uk I get an error message saying the site is not available or has been blocked. If I switch to 3G there no problem and can connect fine. My ISP is sky and and they have said it is nothing to do with them. I have tried changing from internet explorer to others but still have the same problem. When I have contacted YOLA they say they can access the site ok. This has been going on for some time and am now thinking of leaving YOLA. Has anyone had this problem and managed to fix it. It also concerns me that potential customers may not be able to access my site or it may just be me.
I am thinking of leaving YOLA if i cant solve this problem.
Your help appreciated.
Thanks
Barry
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barry shepherd

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  • frustrated

Posted 4 years ago

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Gop

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Hello Barry,

This is a frequent observation and a site can't be seen within the UK but can for other places in the world. It is most notable with .co.uk domains but it's unclear if this is common with other domain types generally published through Yola. (I don't recall a reference to such) 

You would need to do a trace (eg tracert) when the site is not seen, to determine where the issue lies. Surprisingly Yola have never published their work on this  Simply telling users that it's visible to them ??? and it's horrible to get the invidious response that "it's not our fault."
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Laura Thomas, Social Media Coordinator

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Gop your input, as ever, is extremely valuable. Can you detail further how you think we can better communicate regarding this problem and I'll pass that on to our documentation team?
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Gop

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Hello Laura,

I think in these cases that a site owner should be directed to the process of performing a trace and then the details of the trace sent to the Yola engineers for interpretation and action.

It would be ideal if this could be included into some kind of module that would simply be initiated by the user and thus then would automatically forward it to the engineers.

It only seems to happen with .co.uk site owners and only in the UK. Previously this also happened with the Canadian program. I have no idea of the overall proportion of users only the people reporting it here.
(Edited)
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Laura Thomas, Social Media Coordinator

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Thanks Gop, I'll pass that on!
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barry shepherd

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Hi Thanks for the reply, looks like i will need to transfer to a UK based host. Thanks for your help
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Laura Thomas, Social Media Coordinator

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Hi Barry, 

After a couple weeks of some miserable computer problems that many members of our support team have tried to help me troubleshoot I can say from experience that hearing, "it works for me" are four of the most maddening words ever to be strung together. As much as I can sympathize with that, and will absolutely think thrice before telling a customer that again, I can also speak from both sides of the fence and say that without being able to replicate it on our end, we are seriously challenged with troubleshooting and are left with educated guesses of things to try. We file those under the troubleshooting section of this tutorial.

If you do learn anything from Gop's suggestion, please do update us here or by emailing support@yola.com so we can update our troubleshooting tips to include it.
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barry shepherd

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Hi
Thanks for your comments, not sure at this stage how to perform a trace, its something, I will have to read up on. I am no expert, have just taught myself. In the meantime I am cutting and pasting pages from my .co.uk to my .com website. I don't know if its possible but would be nice if it was possible to copy all content across in a few simple steps.
Also I have to start promoting the .com as this was only ever a back up site.
Frustrating as all my leaflets, invoices, business cards etc are all with .co.uk, So undecided if I should continue pounding the streets posting them through letter boxes or if i would just be wasting my time. So may just have to throw a few hundred pounds of it away.

Thanks

Barry
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barry shepherd

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If I was to do that would the .co.uk then not be visible at all, as would rather it there at the moment even if it only works intermittently
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barry shepherd

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If i could swap them over so both still there that would make life easier.
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Gop

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Yes you can do exactly that. 
You can in fact publish a single site to multiple domains.

The sites within Yola are actually files which are subsequently published to your selected domain. You can unpublish a site and the sitefile will still remain within your account. The domain is still retained by you. 

So in summary you can publish either file to a given domain and he other file to another domain. This is really easy to do.

If you can specifically tell me what site you wish to publish to which domain, then I can give you specific details to do this.
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barry shepherd

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Hi

will have a try later, I am going to publish wyncham.co.uk so it is also the same on wyncham.com, so in future is it possible to just update the one site and the publish it to the other
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Gop

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Yes. You update your "primary site" and it's reflected in the "secondary"