If you need support from Yola please contact us via firstname.lastname@example.org or make use of our live chat service! We are working on a new approach to community-based support and during this transition period we are not adding any new threads to this forum. Many thanks to everyone who has participated over the years and we look forward to unveiling a new peer-to-peer support system soon!
I'm sorry to hear about your issue. Creating a new account will not give you access to your existing one, so I presume that gaining access to your existing account is what you'd prefer to do.
I hope for your understanding that we cannot assist you with requests of this nature on our public Support Forum. Please send us an e-mail using our Contact Support Form, and we'll check how we can help you further.