Need help resetting password

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  • Question
  • Updated 6 years ago
  • Answered
  • (Edited)
hi i set my web page login from e mail chezvs@hotmail.co.uk can not change my password??????
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chez

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  • fed up no one replys

Posted 6 years ago

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chez

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hello
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chez

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help whenever you need it !!!!!!!!
joke. i cant sign into my website . the replies i get say no account found with the email address i used to create it . my only thought now is that its been hacked. can some one please tell me what to do now. i put all the time and effort into creating a website that i can no longer access.... yola are not helpful at all. i have corresponding emails from yola confirming the email is correct so why cant i sign in or even get a email to change my password. people shouldnt waste the money on this to go live as no one from yola can sort this after 7 months of asking.
regards chez

This reply was created from a merged topic originally titled
what support have yola given to me .?? none.
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Laura Thomas, Social Media Coordinator

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Hi Chez,

I can see you are frustrated, and we'd like to help. Looking at your history I see a couple of cases where you reached out to us and we did reply promptly. We answered one case back in June telling you how to access your account that you did not reply to leaving us to assume you were able to access your account with the information we provided. I see an unrelated case that you created in September that was also answered within a couple hours.

Other than these messages, all less than an hour old, I do not see any unanswered cases for you.

Account access must be handled via direct email to verify ownership of your account, so we will contact you direct to try and assist you further.