Houston? We Have a Problem! Vintage Payment System Interfering with Takeoff

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  • Updated 6 years ago
For the past few weeks, I repeatedly tried to update my debit card information because the card was expiring. Well, the message I kept receiving was that Yola already had this card on file. The frustration begins. Yes, that number IS already on file. Except it's the old and expired card, which I attempt to update with new card, same number but new expiration date. There's a flaw in Yola payment system because there is no way to actually UPDATE your card. Unless, you add a new card with a completely different number. Which is what I was forced to do after attempting to use my Paypal account, failure attempt number 2 (you have to make a new purchase to use your Paypal). Which is probably more like failure attempt number 57, if you count all the attempts to update my old debit card with my new debit card of the same number but a different expiration date. Sound confusing? Maybe that's why my attempts to update didn't work, because it confused Yola's vintage payment system. Now, I am definitely not happy because not only was I forced to use my credit card, which I never use. Then, my account was demoted from Silver to Bronze because I couldn't update my old debit card to my new debit card and was forced to use my credit card, which I never use (oh did I say that already?) Uggghhhh! Now, how do I get my Silver account back?
Photo of rayenin


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Posted 6 years ago

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Photo of Stefan

Stefan, Official Rep

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Hello rayenin

I'm sorry to hear that you had so much trouble with our Stored Payment feature. I was able to replicate the error you reported, and logged a ticket for our engineers. I will keep you updated.

Someone else will get in touch with you about your account status and how you can get back Yola Silver.

Sorry again for the inconvenience this is causing you. We'll help you as soon as possible.
Photo of Jackie


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Hi rayenin,

I can confirm that this is a technical issue on our end, and I have alerted our engineers to the problems that you are experiencing.

While we investigate on our end I have provided you with a complimentary month of Yola Silver so that your account is up-to-date and to avoid further frustration.

As soon as we receive an update we will let you know. Please accept our apologies for the delay in the meantime.