How do I register a complaint about service?

  • 1
  • Question
  • Updated 3 years ago
  • Answered
I am very sorry to have ask this - "How do I make a formal complaint about the service from certain Yola reps?" - especially after receiving such excellent service in resolving another issue.
I need - not want - to know how an ongoing saga which has been ongoing for nearly 3 days is still not resolved but MORE IMPORTANTLY I am being treated with what can only be described as "reply and run". Want to know what that means? Ask - you might not be pleased to hear the answer...
Steve
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Steve Beddard

  • 8 Posts
  • 2 Reply Likes
  • frustrated, annoyed

Posted 3 years ago

  • 1
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jeremy, Employee

  • 1349 Posts
  • 90 Reply Likes
Hi Steve. 

I am sorry you haven't had a good experience with our support. I have just replied to your email now and our Livechat option is open and available if you would prefer that. 

I hope we can clear this up for you ASAP. 
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Steve Beddard

  • 8 Posts
  • 2 Reply Likes
I am happy to report that issue was quickly and satisfactorily resolved and problem solved. Many thanks to Jeremy for his assistance and to the people he found to sort the problem.
Well pleased and am glad my faith and support for Yola has been restored :)
Steve