If you need support from Yola please contact us via firstname.lastname@example.org or make use of our live chat service! We are working on a new approach to community-based support and during this transition period we are not adding any new threads to this forum. Many thanks to everyone who has participated over the years and we look forward to unveiling a new peer-to-peer support system soon!
Can we ask that you please email email@example.com, from the email address associated with your Yola account? This will allow us to establish what has happened and what the reason is for you not qualifying for the free domain with your Yola Bronze purchase.