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Hi, I have a customer which wants to make another purchase, but they have forgotten their password and they can not find where it tells them to re set their password or get a password reminder. Could someone please tell me how this can be done?
Thank you for the reply. However, the customer has said that there is no option showing to re set the password / 'forgot your password?'.
When a customer enters the website and goes onto add an item to basket then goes to checkout, is it at this point it asks them to 'sign in'? If so is this when the option for 'forgot your password' shows?
Thanks again for your help, I really appreciate it :)