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If you have purchased Yola Silver after 11 August 2011, it will be set to automatically renew. To opt out of this, please follow these steps:
1. Log in to My Yola.
2. Click on “Account”, in the left-hand menu.
3. In your Account Information, click on "Cancel auto-renewal".
4. Confirm that you would like to turn off auto-renewal.
5. Auto-renewal for your Yola Silver subscription will be canceled.
If you have purchased a domain after 11 August 2011, the same will apply. In order to opt out of this, please follow these steps:
1. Log in to My Yola.
2. Click on “Domains” in the left-hand menu.
3. Under the “Status” heading your auto-renewal status will be indicated.
4. To turn off auto-renewal, click cancel and confirm that you would like to turn off auto-renewal.
5. Auto-renewal for your domain will be canceled.
This facility is offered for your convenience so that your domain or subscription does not lapse if you forget to renew at your next anniversary. Please let us know if you have any troubles opting out of auto renewal.
I went to the Account page as suggested above but couldnt find the option... All I have is the expiry date and an option to cancel my subscription... don't know if that means that autorenewal is not enabled, but then, why cant I delete my payement method???
Thank you :)
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Yola will not charge you any interest charges on your credit card because if your credit card payment method fails, you will simply not be able to renew our service. The worst case is that your package will be downgraded to a Yola Free account and your website will be unpublished.
In terms of bank and credit card charges you will obviously need to ask your bank or credit card issuer as those charges are beyond our control.
If you'd still like to cancel auto-renewal of your Yola Silver hosting package, you can do so by clicking on "Cancel" next to your package name ("Silver") under your Account tab in your My Yola. Although this looks like you cancel the whole package, you will later get e-mail reminders for renewing your services manually.
Please let us know if you have any further questions on stored payment and auto-renewal. Thanks.
Additionally, when I was renewing the domain name there was an option for selecting registration information privacy. It did not list any information that it would cost an additional amount nor what it was. I tried to find information about it before renewing but was unable to. I find out AFTER renewing that it is an additional $10 a year and still can't find out what it is for.
I'm sorry if you got e-mail reminders although your subscriptions are all on auto-renewal. In order to check that everything is in order, can you please provide your domain name for me to find your Yola account in our system?
Domain Privacy is a paid add-on, but you can get it one year for free at your first purchase if you choose to pay annually. Afterwards it will be billed additionally unless you uncheck the option on checkout while you manually renew. The payment screen will always display to you what add-ons you chose and how much they cost. When you deselect add-ons, your order total will be updated for you to check before you purchase.
When people register their custom domain anywhere (not just with Yola), they will always need to give some personal information, such as their physical address, telephone number, etc. This information is publicly accessible on websites like who.is. If you choose Domain Privacy, this information will be undisclosed for domain look-ups in order to protect you from spammers and telemarketers. It's quite useful and worth the extra fee, I'd recommend to keep it. If you don't want it, please send us your request, using our Contact Support Form to be able to connect you with your Yola account, and we will remove it when it expires.