how can i see the IPAddress that created the account on yola?

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  • Updated 7 years ago
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i need to know who created a mysterious account with my e-mail on yola....
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Wolfboy

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  • frustrated

Posted 7 years ago

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Justine

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Hi Joe,

Thanks for letting us know about this. We understand this is frustrating, and if someone has used your email address without your knowledge or permission, you need to report this as a case of email abuse to your email service (such as Gmail, Hotmail, Yahoo! etc).

Although I can't provide you with the IP address of the person who signed up with your email address, something you can do is go to www.yola.com and click on the "forgot password" link. As you are the owner of this email address you can request an email that will allow you to reset the password. You can then reset the password, login and delete the account.

For steps on resetting the password, visit this page: http://www.yola.com/tutorials/article..., and for steps on deleting the account, visit this page: http://www.yola.com/tutorials/article....

Since we are not in a position to establish your identity, or the identity of the person who created the account, this is your best course of action in this case. I apologize for the inconvenience; Yola hates spam as much as you do, but we are also bound by our privacy agreement with people who create accounts with us.

I hope this helps!
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Wolfboy

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but, i want to talk to the one who set it up to ask them why they done it...
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Justine

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Hi Joe,

Unfortunately we aren't able to provide you with that information. However, if you do know the person who used your email address, and you have their contact details, I can suggest you mail them directly.
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Wolfboy

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but how, if i don'tknow their e-mail....
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Justine

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Unfortunately, we do not have their email address either. If someone signed up for an account with your email address, that would be the only address we have for them. So, even if we were able to provide you with the account details, we would still only be providing you with your own email address. I know it is a frustrating situation, and I am sorry I don't have better news for you.
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Wolfboy

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thanks....