How can I see who is submitting without paying?

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  • Updated 8 years ago
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I am getting moderate traffic to my site, and users are completing the order form, however they do not complete the payment page, how can i see who is submitting the form so that I may contact them to sell my product?
Photo of Javi Avila

Javi Avila

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Posted 8 years ago

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Photo of Gop


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If customers are not completing a section of a payment form it means one of a couple of things.

The questions are too complex to easily understand or the questions seem irrelevant or the fear that the information given isn't secure enough.

The requested information should be minimal. Example if you have their email address then don't ask for their telephone number, unless it's a product to do with their telephone.

Contact details aren't required on a form for purchase if you are using a payment gateway such as PayPal or Google Checkout. These systems will collect all that data and pass onto you the information required for processing the sale for warranty and delivery.

There are stores that do their own transactions by taking credit card numbers etc but these stores have secure servers and a system like Yola does not. Once you get into the PayPal system of course the transaction then becomes very secure but that is due to their servers and not Yola's.

It's best to check what data is being asked for by the payment system and don't duplicate any of the request for details.

Locating the people who didn't complete the form is really not possible at a users level. One of the reasons that the user dropped the transaction is because they don't want to be identified, if they did they would contact you by your email contact. Also it's not really a good thing to do to try and locate these people. It's part of the argument of internet privacy.

It takes a little time to work out the best way to collect information that is useful, covers all your needs and is a minimal request for the user.
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Sanja, Official Rep

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Hello Javi,

In addition to Gop's helpful suggestions, it could be that the form you are using does not have mandatory fields. I suggest using Wufoo to ensure that people are filling out the necessary information. Here's more info: Adding Wufoo.