How can upload a picture on my site?

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  • Question
  • Updated 8 years ago
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Hi, I am faces a problem. A can not upload any picture on my web site. I try to upload picture but it is always loading. At this moment what can i do? I faces this problem from tomorrow.
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Fagun Rain

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Posted 8 years ago

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Kershnee

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Hi Fagun,

I'm sorry to hear you are struggling to upload files and we would like to find out why this is happening. Please can you check the following:

1. What browser and browser version are you using? If you are using Google Chrome, please note that this is not currently a supported browser for Yola, and older versions are particularly problematic. Preferably switch to a different browser (Firefox, IE or Safari), but at the very least make sure you are running the latest version of Chrome.
2. What operating system are you using?
3. Check what version of Flash you have installed. In order to find out click link. Please ensure you are using the latest version of Flash.
4. How are you connecting to the internet? (eg, from home, work, school, internet cafe etc)
5. If you have access to a different browser, computer or network environment please try to upload a file and let us know if the error still occurs or if you get a different result.
6. Please can you try logging out of your Yola account and clearing your browser's cache (this link has more information: clear cache.
7. Please can you make sure that your browser is set to accept cookies from Yola (this link has more information: How to accept cookies.

Any additional information you can share with us will help us get to the bottom of this problem and find a solution. Thank you for working with us on this.
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Fagun Rain

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I use Mozila Firefox 3.6. And at past i do this work(Uploading Picture) but it does not face any problem. but last 2 days i am faceing this problem. And i use Windows XP.
Please inform me that, how can i upload a picture at this moment. Because i am suffering much for this.
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Sanja, Official Rep

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Hello Fagun

Can you please try the steps Kershnee shared above and tell us which steps you have tried? This will help us to troubleshoot why you're having this issue. I'm sure we'll get this sorted out!
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Fagun Rain

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Yes. I can do it by using Internet Explorer 8. But why i can not do it by using Mozila Firefox 3.6?
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Marije, Official Rep

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Hi Fagun - generally we find that people have an outdated version of Flash in their browser and updating it solves the problem. Alternatively, a few people have found that reinstalling Flash also helps. We don't know why this is happening, which is why we ask you to go through these steps and let us know what works. Alternatively, feel free to send us an email (support@yola.com) and include the file you are trying to upload so that we can try on our side.
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Fagun Rain

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At this moment it is no need. Because i can do it by using Mozila 3.0.