How do I cancel my site on yola

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  • Question
  • Updated 8 years ago
  • Answered
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ronhancock71

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Posted 9 years ago

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Sanja, Official Rep

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Hello Ronhancock71

I'm sorry to hear that Yola is not quite meeting your needs. If you are wanting to simply delete your site, please follow these steps:

To delete your site, log in to your account and open the site in the Site Builder:

1. Cilck on the "Site Manager Tab". You will see three buttons directly below the Site Manager tab: "rename site", "edit menu" and "delete site".
2. Click on the "Delete Site" button. A window will pop up, asking you to confirm that you wish to delete your site.
3. Click "Ok" and a window will then pop up asking you to type in "delete" to confirm.

or

1. Click on the down-arrow next to your site name at the very top of the page.
2. A drop-down menu will open and one of the options given is to delete your site.
3. A window will then pop up asking you to type in "delete" to confirm.

Please remember deleting your site is NOT reversible! You cannot retrieve your information once your site has been deleted.

If you are wanting to delete your account altogether, please follow these instructions:

1. Log into your account.
2. On the "My Sites" page click on the link that says "Edit Profile".
3. Click on "Delete my account", this is a red box on the right hand side of your screen.
4. Click on "OK" and your account details, and any sites you created, will be permanently deleted from our system.

Please get back to me if this does not work for you. If you are willing to share with us why you have chosen to close your account, we would be most grateful for your feedback.
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Weimu Zheng

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can you help me to delete my yola account and domain?
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Stefan, Official Rep

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Hello Weimu Zheng,

would you mind sharing with us why you would like to delete your Yola account and domain? Can we help you with questions or problems in any way?

You can't delete domains, your domain will be registered under your name until it expires. You would need to cancel auto-renewal of your domain and your hosting package which you can under the "Account" tab in your My Yola. Once done, you can delete your account: Deleting your account.

But I hope we can convince you to stay with us. If we can do anything for you, please let us know.
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Latian Majors

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when should I expect my refund
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Laura Thomas, Social Media Coordinator

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Hi Latian,

Have you submitted a refund request to support@yola.com? If you sent in a refund request, that would need to be processed by our Payments Department so you would hear from them within 24 hours.