How do I cancel subscription?

  • 18
  • Question
  • Updated 4 years ago
  • Answered
I cannot for the LIFE of me find the location of the "cancel subscription" button..... yet I need it to delete my account..... can someone help me out?
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Parker Ott

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Posted 5 years ago

  • 18
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Laura Thomas, Social Media Coordinator

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Official Response
Hi Parker,

Account management needs such as subscription cancellation must be handled through direct support. Please submit a request to support here and we'll be happy to assist you.
Photo of Laura Thomas

Laura Thomas, Social Media Coordinator

  • 4536 Posts
  • 211 Reply Likes
Official Response
Hi Gordon,

I'm sorry to hear you feel this way. Yola is not a scam and instead offers a valuable and affordable website builder and premium hosting services. You can easily cancel by contacting us from the email address you created your account with. Simply email cancellations@yola.com and follow the instructions provided.

As it sounds like an auto-renewal has already taken place on your account, may I ask if you have reached out to us directly? We are committed to making our customers happy even if that includes refunding an unwanted hosting subscription. We'd love a chance to address your concerns but account management does need to happen via direct support both to protect your information and to verify we are working with the true account owner.