How do I make sure my website is in line with free the service package?

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  • Updated 6 years ago
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I received this email and want to be sure I am in line with the free service (see last line of email)

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Your Yola hosting package will be deprovisioned in 72 hours

Dear Design,

Your Yola hosting package has expired. As a courtesy we have given you a grace period to allow you to get your website within the limits of our free package. Your grace period will end on 4 November 2012, if your site is not within the limits of our free account your website will go offline.

If you do not want your website to go offline you should renew your hosting package now.

Renew your Yola hosting package ››

If you do not renew your account will been downgraded and your site(s) will be unpublished. Yola requires a hosting package to continue to use your custom domain(s). Your domain(s) will not be lost, but without a hosting package, your domain(s) will no longer send visitors to your site.

To get your site back online you will need to limit your website to the features included in our Free service
Storage: If you have over 1GB of files in your account, you’ll need to remove some files
File size: Reduce your maximum file size to 5MB
Sites: Your number of sites will be limited to 2. If you have more than 2, you’ll need to delete extra sites before you can republish

If you do not wish to renew, we recommend that you make sure your website is in line with our free service to avoid interruption to your website.
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A 2 Zen

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Posted 6 years ago

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Stefan, Official Rep

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Hello A 2 Zen

I'm sorry to hear that you'd like to let your Yola hosting package expire. Are you sure you want to do this? Would you mind sharing your reasons with us?

If you let me know your domain name, I will be able to check your Yola account and give you more information.
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A 2 Zen

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Stefan, Official Rep

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Hello A 2 Zen

I'm sorry for coming back to you late. You are participating in the GBBO programme (Getting British Business online), which means that you got your custom domain charteredplans.co.uk for two years for free and your hosting package for one year for free. Your hosting package expired in July 2012. To use a custom domain with Yola, you will need one of our hosting packages. As you don't have a running hosting package at the moment, your website is offline. You can get your website back online if you add one of the packages, Yola Bronze, Yola Silver, or Yola Gold.

If you wouldn't like to renew your hosting package, you will not be able to use your domain charteredplans.co.uk which is still valid until July 2013. As your current package is Yola Free, you can only publish your Yola website to a free yolasite subdomain. This would mean that you renounce almost one year of your domain regsistration.

Apart from the ability to use a custom domain, your website seems to be inline with our Free limits.

What I'd suggest is that you renew your hosting package and keep using your custom domain. Remember that a small business should use a custom domain name for a professional and successful web presence. Please let me know if you have any questions, and I'll be happy to help you further.