How Do I monitor activity on my online store?

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  • Updated 6 years ago
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How do I know if someone has ordered something on my online store? Duh...I just got my site running and realized I have no clue how to know if someone has ordered something?

Do I get an email? Do I have to keep checking my paypal account? And how will I know the order information, delivery info? Sigh...logistics are not my strong suit!
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andreakahn1

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Posted 6 years ago

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Gop

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Hi Andrea,

Yes you receive an email notifying you of a successfully placed order from your Payment Gateway and from Ecwid. . You can add other notifications like SMS and so on if you wish, termed Instant Order Notifications .

There is also a log kept on Ecwid of sales etc. Online Store → Advanced Settings → Sales. This I think is really important to check as a control process but just as important of course is the email from your payment gateway. Both these should be enabled by you because one may fail but I guess the likelihood of both failing is much less.

Customers will also get an auto mail advising them from your site of the successful purchase so your sent log would be another check as well.

I don't think that you are likely to miss an order by using/checking at least your Gateway email notification and either Instant Orders or your Ecwid email notification.
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andreakahn1

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Hi Gop,
Thanks again for taking the mystery of out this issue!
You've been doing a great job of assisting, much appreciated.
Andrea
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Gop

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