how do I move a website to a new yola account as a bronze member?

  • 1
  • Question
  • Updated 6 years ago
  • Answered
Hello I have a bronze account with several sites on it. A friend-client wants to have individual access to their website now, so I ll have to move it to a seperate account.

I found through the forum this answer which is 1 year long "Thanks for your email. We can certainly transfer a site from your account to a different Yola account as a one time courtesy. We do ask that going forward, you create a different account at the beginning of your web creation. This will allow you to change the login email to your customer's email address, which will let them change their password when the time comes. "

So how does that happen?

Thank you
Photo of asgartha

asgartha

  • 13 Posts
  • 0 Reply Likes

Posted 6 years ago

  • 1
Photo of Stefan

Stefan, Official Rep

  • 4448 Posts
  • 190 Reply Likes
Hello asgartha

Can you please write an e-mail to support@yola.com to ensure privacy on this matter?
Photo of Laura Thomas

Laura Thomas, Social Media Coordinator

  • 4536 Posts
  • 211 Reply Likes
Hi asgartha,

We do not have a feature that allows you to transfer sites between accounts. As the email you quoted states, this is something that needs to be done by a Yola engineer, it is time consuming, and it is something we offer at our discretion as a one time courtesy concession. We make these concessions on a case by case basis and if you wish to be considered for such a favor, the procedure is to email support@yola.com. However, you currently have an open case with us about this matter, and we ask that you reply on that thread so we can keep all our correspondence in one place. Also note that this assistance is not available as a way to assist people in bypassing the limits of a free account.