How do I publish my Yola site without losing ownership of my domain name, and how do I deactivate it on Register.com??

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Hello. I originally created a website, buying a domain name, through Register.com. Then, I was told that Yola.com was better, cleaner, and easier for new website designers. I created a Yola account, and used the same domain name. But, I did NOT purchase it on Yola. After I was finished with the editing and was ready to publish it, when I clicked "Publish my site", it said I had to choose a domain name because the domain name I had chosen (and paid for on Register.com) was taken. Obviously by me, just on a different site. I tried moving my domain name / registration / website details and etc, onto Yola, but seeing as Yola can't do that, I just assumed it would be fine. Later I tried again, but it still said the site was active and I had to choose a different domain name. By this time I had pointed the IP address from Register.com to Yola.com (specifically, my site on Yola) and from Yola it was pointed to Register.com. I then tried to publish my site AGAIN, but it didn't work! I finally got fed up and called Register.com to deactivate the domain name on Register.com, so that I could activate it on Yola.com. Unfortunately they said they couldn't be of service, and said to try and contact Yola. So here I am. How on Earth do I publish my site from Yola, without losing ownership of the domain name? And how do I deactivate it on Register.com? Do I even have to? More importantly, do I have to spend more money??
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itoxxiic

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  • sad, confused, and frustrated. And pretty anxious.

Posted 8 years ago

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Sanja, Official Rep

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Hello itoxxic

I'm sorry that you've had some trouble with this. I'm hoping that we'll be able to get your site up and running to your domain name.

First of all, you do not need to deactivate your domain with register.com.

Here are some instructions that might help you with register.com. You need to set up your A Record to point to Yola.

Here's how:

1. Login to your account on register.com by clicking on "Your Account" on the menu toolbar.
2. Once you've logged in, you should be on the "Manage account" page.
3. Click on your domain to configure it.
4. On the next page, scroll right to the bottom. Under "Advanced Technical Settings", click on "Edit IP Address Records" next to the "A".
5. You can now edit your A records. You will want to set the A record for both * and @ (@ might be blank in the textbox). Update both values to: 208.75.208.172. Once you are satisfied that the records are correctly updated, click 'Continue' to apply the changes.
6. Register.com will now ask you to confirm your changes. Make sure that everything looks right. It should look like:
`*` points to 208.75.208.172
@ points to 208.75.208.172
7. If you are happy with these details, click "Continue"
8. Your domain should now point to Yola. You can test if this has worked by typing your domain into your browser. If all has worked correctly you should end up on a placeholder page displaying your site name. Don't be too worried if this is not the case, bear in mind that DNS changes, like you have just made, can take up to 48 hours to propagate through the internet.
9. Once you have configured your DNS settings, click the yellow "Publish My Site" button in Yola, then select "I already own my domain name" and then "Next step". Enter your domain name and follow the prompts to publish your site. If your site is already published, click the drop down arrow next to the "Update my Site" button, and then select "Publishing Settings" and you will see an option to add a domain you already own.

Please click here for a really useful tutorial outlining the steps to getting and setting up your domain: Using a Domain Name not purchased through Yola.

If you're still having trouble getting this to work, can you please let us know your domain name and we can try to look up the domain settings to see if they have been correctly configured to point to Yola? Thanks.
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Jeanette

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i have a domain name and site running for that domain name.... i created a new site and want to erase the old site but use the same domain?? how do i do this?
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diane

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Hi, Jeanette,

Is the domain name purchased through Yola or a different registrar? If through a different registrar, you will need to transfer the domain to Yola in order to use it with your new site. You can see a tutorial for how to transfer here: http://www.yola.com/tutorials/article...

If you have Yola Silver, you can point the domain to your new site. That tutorial is here: http://www.yola.com/tutorials/article...

If your domain is purchased from Yola, you can assign the domain to the new site: 1) Login to your Yola account and make sure you are on the "My Sites" page.
2) Click on "Advanced settings" next to the the "Open" button.
3) Make sure the correct site name is selected on the drop-down list on the right.
4) Click on "Assign my domain name to a new site".
5) Choose which site you would like the domain assigned to.
6) Click on "Save".
7) Once done, you will be able to choose which domain is the primary domain and the one the other domain will redirect to.