How do I remove restricted access from my website?

  • 2
  • Question
  • Updated 7 years ago
  • Answered
My website has been disapproved by Google Adsense because apparently most of my web pages are behind a login or have restricted access.
I have gone into my site settings and found the 'password protect your pages' option. It says that all my pages are protected. I have tried to click 'unlock all', as I thought this might solve the problem, but nothing seems to happen.
What should I do?
Photo of Polly

Polly

  • 26 Posts
  • 0 Reply Likes

Posted 7 years ago

  • 2
Photo of Emmy

Emmy

  • 5892 Posts
  • 299 Reply Likes
Hello Polly,
Here is a link with more information on removing/editing password protection: Password protection.

I hope this information is helpful!

Kind Regards,
Emmy
Photo of Polly

Polly

  • 26 Posts
  • 0 Reply Likes
I'm afraid this is not helpful because I already found this link and followed the instructions.

Clicking 'unlock all' doesn't seem to change anything since the site pages all still say 'protected' next to them.

Please do you have any advice more specific to my problem?
Photo of Polly

Polly

  • 26 Posts
  • 0 Reply Likes
To be honest I'm not even sure this will solve the issue with Google Adsense because I didn't actually protect the pages in the first place.

How can I be certain there are no restrictions on my website?
Photo of Laura Thomas

Laura Thomas, Social Media Coordinator

  • 4536 Posts
  • 211 Reply Likes
Hi Polly,

If you did not add Password Protection to your site, there should be no other restrictions. If you could please reply with the site URL that was not approved by Google I am happy to take a closer look for you.

In the meantime you may also want to reply to the notice you received from Google asking for additional information. Often those messages are automated and may not be fully applicable to your specific situation.
Photo of Polly

Polly

  • 26 Posts
  • 0 Reply Likes
Thank you Laura,

My URL is http://www.prettypollyanna.co.uk
Any help that you can give me would be appreciated!
I will also get in touch with Google as you suggested.

Thanks again,
Polly
Photo of Polly

Polly

  • 26 Posts
  • 0 Reply Likes
Upon contacting Google, I have been informed that I need to alter the robots.txt file in my site's top-level directory in order to allow Google Adsense bots to crawl my website.

I am a Yola Bronze customer so I am unable to alter my site's HTML.
Is it possible to contact an administrator to do this, or will I be asked to upgrade to Yola Silver?
Photo of Nazlie

Nazlie

  • 1721 Posts
  • 51 Reply Likes
Hi Polly

Thanks for getting back to us with this information.

In Yola, it is not possible to edit the robot.txt file. Are you currently getting the restricted site errors because of the robot.txt file? This should only be happening on unpublished sites because the robot.txt files block Google from indexing parts of your site and prevent them from placing ads on sites that are not yet published.

As soon as you publish it, Google can crawl and place ads on your site. If you are getting errors on your published site, then you can ignore it and you do not need to do anything at this point.

I hope this is helpful. Let us know if you need more help.

Nazlie
Photo of Polly

Polly

  • 26 Posts
  • 0 Reply Likes
Hi Nazlie,

According to Google it is the robot.txt that is preventing Adsense from being able to crawl my website. They advise editing the file to allow Google adbots through, and they even provide a new file to be downloaded for that purpose.

My site is published so this cannot be the reason for the problem.

If there is nothing I can do, are you saying that the problem should resolve itself and I can re-submit my site to Google Adsense, or that there is no solution and I will simply be unable to place ads on my site from Google?

Thanks,

Polly
Photo of Emmy

Emmy

  • 5892 Posts
  • 299 Reply Likes
Hi Polly,
Are you possibly trying to use "AdSense for Domains" and not just small AdSense adverts (like the widget in the Sitebuilder)? When you "Preview" your site the page acts like a regular webpage with AdSense on it, however the Preview version is blocked using a robots.txt file because it's not actually a published site. If you are getting an error there, on a Preview page, you can ignore it. When you view your published site you should start to see ads appearing.

I would say to re-submit your site and see how it goes from there. The AdSense Widget has been part of the Yola Sitebuilder from almost the beginning, so people have definitely been using it and successfully placing ads on their sites, and it's never been possible to edit the robots.txt file, so possibly something has changed on Google's side.

Let us know if you have any further questions.

Kind Regards,
Emmy
Photo of Polly

Polly

  • 26 Posts
  • 0 Reply Likes
Thank you Emmy,

I think I will delete and re-attach the adverts just to be sure, and re-submit my site after that. If there are any further complications I will contact Google again to assess the matter.

Thanks to the Yola Team for all their help and advice!