If you need support from Yola please contact us via firstname.lastname@example.org or make use of our live chat service! We are working on a new approach to community-based support and during this transition period we are not adding any new threads to this forum. Many thanks to everyone who has participated over the years and we look forward to unveiling a new peer-to-peer support system soon!
Some of this stuff is being clarified in the design at this time.
I think that the easiest way to do this that leaves your hands free is to opt in for auto-renewal. You can do his I believe by setting a default payment method the instructions are here
Some people don't like this idea and are concerned about security. Yola are accredited for this level of security for web payments and are audited and verified by accreditation companies for this responsibility.
The other way is to write to Yola by contact form or by email to email@example.com and they will respond within a working day or earlier.