If you need support from Yola please contact us via firstname.lastname@example.org or make use of our live chat service! We are working on a new approach to community-based support and during this transition period we are not adding any new threads to this forum. Many thanks to everyone who has participated over the years and we look forward to unveiling a new peer-to-peer support system soon!
Sitebuilding and hosting with Yola is definitely free of charge and if you were using a yolasite.com subdomain, these are also free. Can you please let us know what your domain name is/was and we can take a closer look as to what has happened.